Return & Exchanges Policy

We want you to be satisfied with your purchase. Please review our return and exchange policy carefully before placing an order.

1. Return Eligibility
   We accept returns or exchanges under the following conditions:
   Items must be requested for return or exchange within 10 days of delivery.
   Items must be unused, unworn, unwashed, and in their original condition with all original packaging included.
   Items showing signs of use, damage, or alteration are not eligible for return or exchange.
2. Non-Returnable Items
   The following items are non-returnable:
   Final sale or clearance items
   Customized or personalized products
   Gift cards
   Items damaged due to improper use or care
3. Exchanges
   If you wish to exchange an item for a different size, color, or model:
   Please contact us first to confirm availability.
   Exchanges are subject to stock availability.
   Customers are responsible for shipping costs related to exchanges unless the item is defective or incorrect.
4. Return Process
   To initiate a return or exchange:
   Contact us at clmy86869@hotmail.com with your order number and reason for return.
   Our customer service team will provide return instructions.
   Ship the item back according to the provided instructions.
   Please note:
   Returns sent without prior authorization may not be accepted.
   Customers are responsible for return shipping costs unless the return is due to our error.
5. Refunds
   Once we receive and inspect the returned item:
   Approved refunds will be issued to the original payment method.
   Processing time is usually 5–10 business days, depending on your payment provider.
   Original shipping fees are non-refundable, unless the item is defective or incorrect.
6. Damaged or Incorrect Items
   If you receive an item that is damaged, defective, or incorrect:
   Please contact us within 48 hours of delivery.
   Provide clear photos of the item and packaging.
   We will arrange a replacement, exchange, or refund at no additional cost.
7. International Returns
   For international orders:
   Return shipping costs, customs duties, and taxes are the responsibility of the customer unless the item is defective.
   We are not responsible for delays caused by customs clearance.
8. Contact Us
   If you have any questions about our Return & Exchanges Policy, please contact us
   Email: clmy86869@hotmail.com